Built and managed in Nairobi, on your own WhatsApp number

WhatsApp AI Receptionist

Your WhatsApp answers customers and collects M-Pesa, even when you are closed.

An assistant that lives on your own business number. It replies in English and Swahili day and night, takes bookings and orders, and sends the M-Pesa prompt right there in the chat. We build it and run it for you. There is nothing for you to learn.

Try the live demo → See pricing

Talk to our own assistant on WhatsApp right now. It answers in Swahili too. Two minutes, on your phone.

✓ Answers in English and Swahili, 24/7
✓ Takes bookings and orders automatically
✓ Collects M-Pesa payment inside the chat
✓ Fully managed, no dashboard to learn

Why now

Your customers already live on WhatsApp. Most messages go unanswered.

Enquiries arrive after hours, during service, on weekends. Every slow reply is a booking that goes to someone faster. An assistant on your number catches all of them, answers properly, and turns the ready ones into paid bookings.

54.8%

of Kenyan businesses name customer service as their number one place to invest in AI. It is the job owners most want handled.

11.3%

only this few try to build it in-house. Almost everyone wants it set up and managed for them, not handed a tool.

1M+

formal merchants now take Lipa na M-Pesa, up over 54% in a year. Collecting payment in chat fits how Kenya already pays.

24/7

your assistant never sleeps, never takes leave, and never misses a message. One quiet hire that works every hour.

Sources: Zoho and Arion survey of 363 Kenyan business professionals (2025); Safaricom FY2026 results (M-Pesa, Lipa na M-Pesa merchant base). Figures are 2025 to 2026 estimates and survey-based. Percentages rounded.

What it does

One assistant that does the front-desk work for you.

It is not a toy chatbot with buttons. It understands what your customer is asking, answers in their language, and carries the conversation all the way to a confirmed, paid booking.

✆

Answers every question

Prices, opening hours, location, rooms, menu, availability. It knows your business because we load it with your real answers before it goes live.

⌥

English and Swahili

Customers write how they speak, switching between both. The assistant follows them naturally. Try it in Swahili on the demo and see.

▤

Takes bookings and orders

It captures the date, the room or the items, the headcount and the contact, then confirms. The details land with you, ready to fulfil.

▸

Collects M-Pesa in the chat

It sends an M-Pesa prompt for the deposit or the order. The customer pays without leaving WhatsApp, and you see the confirmation.

⇄

Hands over to a human

Anything unusual, or any customer who asks for a person, is passed to you cleanly with the full context. The assistant knows its limits.

⛨

Fully managed by us

We build it, run it, and update it when your prices or menu change. The monthly fee covers the WhatsApp and AI running costs, so you see one number.

See it for yourself

Do not take our word for it. Talk to one now.

The fastest way to understand this is to use it. Scan the code with your phone and chat with the assistant we run for Optisites. Ask it about our services in English or Swahili, then ask it to send you a test M-Pesa prompt.

Scan the code or tap to open WhatsApp. It opens a chat with our own AI receptionist on the Optisites number.
Ask it anything. Prices, what we do, how long a website takes. Try a question in Swahili and watch it answer in Swahili.
Ask for a test payment. It can send you a small M-Pesa prompt so you see exactly how a customer would pay in the chat.
Picture it on your number. This same assistant, loaded with your prices, rooms or menu, working your front desk every hour.

WhatsApp QR code to chat with the Optisites AI receptionist demo on +254 795 556672

Chat with the demo

Scan with your phone camera, or tap the button on mobile.

Open in WhatsApp

+254 795 556672

Built for your sector

Packaged for the businesses that live on enquiries.

We start from a ready template for your sector, then load it with your details. That is why a pilot can be live in days, not months.

Hospitality

Hotels and lodges

Answers room and rate questions, captures the booking, and collects the deposit by M-Pesa so the reservation is confirmed and paid.

Available now

Food & beverage

Restaurants and cafés

Shares the menu, takes table reservations and orders, and answers the same questions your staff repeat all day.

Available now

Health

Clinics and dental

Books appointments, sends reminders, and answers service and hours questions so the front desk stops drowning in calls.

Coming next

Commerce

Retail and shops

Carries the customer from product question to order to M-Pesa payment, all inside one WhatsApp conversation.

Coming next

How we start

From first chat to paid bookings in two weeks.

We begin every client with a short, low-risk pilot, because this is the kind of thing you trust once you have seen it working in your own business.

Step 01

Quick chat

Fifteen minutes on what eats your time on WhatsApp today. We agree one clear success number for the pilot, such as bookings handled or deposits collected.

Step 02

We build it

We load the sector template with your real prices, rooms or menu and your tone. It goes live on your number in 2 to 3 days.

Step 03

14-day pilot

It works your front desk for two weeks. You get a short daily summary on WhatsApp, for example questions answered and bookings taken.

Step 04

Keep it running

Hit the number and you move to the managed plan. We keep it sharp month after month as your business changes.

Pricing

Clear prices, in KES, before we start.

Most providers here hide behind a quote. We publish ours. The monthly fee includes the WhatsApp and AI running costs, so you always see one number.

Founding pilot

First 3 businesses only

KES 30kone-off

14-day live pilot

Live on your own WhatsApp number
One use case, for example booking and deposit
English and Swahili replies
M-Pesa payment in the chat
One clear success number, agreed upfront
Daily summary on WhatsApp

Claim a pilot spot

Standard

The full receptionist, managed

KES 60ksetup

+ KES 12,500/mo managed

Everything in the pilot
Full FAQs, bookings and orders
M-Pesa collection in chat
Clean handover to a human
WhatsApp and AI costs included
Ongoing updates and support

Get Started

Vertical Pro

Connected to your tools

KES 95ksetup

+ KES 20,000/mo managed

Everything in Standard
Calendar integration
Menu or inventory sheet linked
Automatic review requests
Priority support
Quarterly performance review

Book a Call

All prices in KES. M-Pesa accepted. For comparison, a full-time front-desk hire runs roughly KES 180,000 to 250,000 a month, and a custom agency build of this kind starts around KES 150,000 to 300,000. Not sure which plan fits? Ask the assistant or request a callback.

The maths

One quiet hire that never misses a message.

A person on the front desk handling WhatsApp all day, every day, costs roughly KES 180,000 to 250,000 a month once you count salary and cover. They still sleep, take leave and miss the after-hours rush.

The assistant answers every message the moment it arrives, in two languages, and takes payment on the spot. It does not replace your team. It takes the repetitive front-desk load off them so they can do the work that actually needs a person.

Try the live demo on WhatsApp →

2 to 3 days

From go-ahead to live on your number, using your sector template

14 days

Low-risk pilot before you commit to the managed plan

2 languages

English and Swahili, the way your customers actually write

1 number

Your monthly fee includes the WhatsApp and AI running costs

FAQ

WhatsApp AI receptionist: common questions

What is a WhatsApp AI receptionist? +

It is an assistant that runs on your own business WhatsApp number. It replies to customers in English and Swahili day and night, answers your common questions, takes bookings or orders, and can collect a deposit or payment by M-Pesa inside the same chat. We build it, manage it and keep it running, so you never touch a dashboard.

Can it collect M-Pesa payments inside WhatsApp? +

Yes. The assistant sends an M-Pesa prompt to the customer in the conversation, so they pay a deposit, booking fee or order total without leaving the chat. There is no native WhatsApp payment in Kenya, so we wire your M-Pesa paybill or till to the WhatsApp number directly. You can ask the demo to send you a small test prompt.

Does it really answer in Swahili? +

Yes. Speak to it in Swahili and it replies in Swahili. Speak to it in English and it replies in English. Most of your customers switch between both, and so does the assistant. You can try this yourself in two minutes on the demo number.

How much does it cost? +

We publish our prices. A 14-day founding pilot on your number is KES 30,000 and is open to the first 3 businesses only. The full managed service is KES 60,000 setup plus KES 12,500 per month, which includes the WhatsApp and AI running costs so you see one number. Vertical Pro with calendar, menu or inventory and review integrations is KES 95,000 setup plus KES 20,000 per month.

Do I have to install anything or learn a dashboard? +

No. It is fully managed. It runs on the WhatsApp number you already use, so there is nothing to download and no dashboard to learn. When you need a change, you message us and we make it. You can hand any conversation over to a real person at any time.

How fast can it go live? +

A pilot is usually live in 2 to 3 days, because we start from a ready template for your sector and load it with your own answers, menu or rooms. The 14-day pilot then runs against a clear success number you agree with us upfront, for example bookings handled or deposits collected.

Is this the same as the chat button on a website? +

No. A website widget only works while someone is on your site. This runs on WhatsApp, where your customers already are, so it catches enquiries from your Google profile, your Facebook page, your printed materials and word of mouth. It also takes M-Pesa payment in the chat, which a basic widget does not. If you also want chat on your website, our AI automation service covers that too.